Frederick County Government is pleased to provide the following public information and resources to our community. Please know that Frederick County Government is not the resource for testing or the most current information on the virus. You will find information in the links below to the Governor of Virginia, CDC, Virginia Department of Health, Valley Health, and the World Health Organization.
As the community addresses COVID-19, we ask that you continue to practice good personal health habits such as social distancing, using a face covering when recommended, washing your hands frequently, covering your nose and mouth with a tissue when coughing or sneezing, and other measures that help prevent the spread of illness.
Chairman DeHaven's Message to the Community
The following information is provided for informational purposes and is not intended as medical advice. As always, should you be experiencing symptoms or distress contact your medical professional.
Office of the Governor of Virginia
Phase One Easing of Certain Temporary Restrictions, May 8, 2020: Executive Order Sixty-One
Jurisdictions Temporarily Delayed from Entering Phase One, May 12, 2020: Executive Order Sixty-Two Amended for NOVA
Jurisdictions Temporarily Delayed from Entering Phase One, May 14, 2020: Executive Order Sixty-Two Amended for NOVA and other jurisdictions
Stay-at-Home order: Executive Order Fifty-Three
Center for Disease Control
CDC Recommendations on what to do if you are experiencing symptoms
CDC Recommendations to prevent Getting Sick
CDC Recommendations on cloth face covers
Virginia Department of Health
From the VDH: VDH has two public information numbers that are available. The first is the Richmond VDH info number, 877-ASK-VDH3. We also have a local information number, 540-771-3992, that is provided by Lord Fairfax Health District.
Please understand that these numbers are for information only. The Health Department does not have the facilities to provide either primary care or patient testing; please do not refer patients to us that need care for COVID. If a patient needs care (including testing), that patient should contact his or her primary care provider. Another option would be urgent care. In each case, the patient should call ahead or have another person go into the urgent care site to warn them of a possible COVID case. The emergency room should be reserved for the sickest of patients that might require hospitalization and someone should also give a warning before the patient enters.
Virginia Medical Reserve Corp: Become a Volunteer: www.vdh.virginia.gov/mrc/
Valley Health Coronavirus Updates
Valley Health Services:
World Health Organization
Administration Building at 107 N. Kent Street
The building at 107 N. Kent Street is open 8 a.m. – 5 p.m. and visitation remains by appointment only. Visitors are asked to enter through the main entrance only. The Governor of the Commonwealth of Virginia has issued Executive Order Sixty-Three which states “All patrons in the Commonwealth aged ten and over shall when entering, exiting, traveling through, and spending time inside…cover their mouth and nose with a face covering, as described and recommended by the CDC.”
Therefore, under the order, face coverings are required for visitors in Frederick County Government facilities effective Friday, May 29, 2020.
We appreciate the cooperation and patience of everyone as we continue to work through a fast-changing environment.
Read the full order: https://www.governor.virginia.gov/media/governorvirginiagov/executive-actions/EO-63-and-Order-Of-Public-Health-Emergency-Five---Requirement-To-Wear-Face-Covering-While-Inside-Buildings.pdf
Visitors should check in at the reception desk.
Please visit our main web calendar for meeting status. Efforts will be made to limit the size of meetings and to adhere to current social distancing guidelines. Those attending meetings in the Board of Supervisors room should enter through the doors on Kent Street.
We encourage everyone to do business with the County online if at all possible. Visit www.fcva.us/services/all-online-services
Department of Social Services
The Department of Social Services is committed to continuing to provide essential services to the residents of Frederick County. Our staff will be operating on a flex schedule based on teams in order to reduce the possibility of exposure of all staff so the we can continue to operate.
If you call your worker and they do not answer, please leave a message and someone will call you back. Please note that it may not be your typical worker as we are all covering each other’s work when in the office.
We will make every effort attempt to conduct as many meetings as possible virtually. When necessary, we will have team meetings in the office, but all attendees will be given a brief health screening before the meeting to ensure the safety of all attending.
Access to the office will be limited. Please call ahead to schedule an appoint if you need to see someone in person. All visitors must enter through the main entrance on Kent Street, check in at the front desk and a DSS staff member will escort you to the office.
If you have verifications or applications that need to be turned in you can use the following methods:
- Email documents to: email@example.com
- Fax eligibility documents to 540-665-5664
- Fax services documents to 540-535-2146
- During business hours, drop information in the Social Services drop box that can be found just inside the Kent Street entrance
Esther Boyd Animal Shelter
The Frederick County Esther Boyd Animal Shelter is closed except for necessary business. The shelter is open by appointment only for adoptions, reclaims, drop offs, etc.
Visit www.fcva.us/shelter for full information.
Handley Regional Library System
Visit their webpage: www.handleyregional.org/
Landfill and Citizen Convenience Sites
We need everyone's cooperation by following these few simple guidelines:
- Dispose of waste for essential needs
- Limit your trips
- Consolidate loads
- We continue to accept yard waste but as that you avoid bringing large loads at this time
Your cooperation will help us to effectively manage increased volume at the landfill citizen convenience site.
Facilities will operate under normal hours for now. At neighborhood citizens’ convenience sites, residents are asked to off-load their refuse. Those requiring assistance are asked to signal the attendant on duty.
Changes to schedules will be announced.
Parks and Recreation
Visit www.fcva.us/home/showdocument?id=19545 for the Phase II plan.
Parks and Recreation staff may be contacted at 540-665-5678.
Permits & Inspections
To clarify previous information:
The Building Inspections Office is currently operating on normally scheduled hours, with possibly modified services.
Permits/plans can be dropped off at the main lobby.
Permits can be picked up by appointment only.
Inspections can be scheduled on line: www.fcva.us/departments/building-inspections/inspection-scheduling
Permit applications can be mailed to our office at: 107N Kent Street, Suite 200, Winchester Virginia 22601. Some permits may be capable of being submitted by fax to 540-678-0682.
For details on specific question and answers please contact the Inspections Office 540-665-5650.
Planning and Development
The Planning Department remains open for essential services. Please call 540-665-5651 to speak with staff as to services being provided.
If you need a Zoning Review for a Business License click here.
To report a zoning code violation online click here.
Public Safety Building at 1080 Coverstone Drive
The building is closed to the public until further notice
Please call 540-662-6168 prior to coming to the building for any purpose. Most business can be conducted via phone or email and we are attempting to do just that. The community rooms are closed to the public and notifications have been made to those who had the rooms previously reserved.
Electronics recycling and household hazardous waste collection events held at the regional landfill are suspended until further notice. Old electronics, with the exception of televisions and computer screens, may be dropped off at the landfill’s citizens’ center anytime during normal operating hours. Residents should be prepared to handle off-loading.
Virginia Tech Cooperative Extension Office
For full information, please visit: https://frederick.ext.vt.edu/content/frederick_ext_vt_edu/en/index/covid-19resources.html
The following is provided for informational purposes and is not intended as an endorsement of any particular entity. If you have a community resource you would like added, please email firstname.lastname@example.org
Click for information from Frederick County Public Schools
Click for information from Non-Frederick County Government Essential Service Providers
Frederick County EDA
The Frederick County Economic Development Authority and Winchester Economic Development Authority are actively monitoring developments related to COVID-19. During this uncertain time we are collaborating with our local, state, and federal partners to gather assistance opportunities for our local businesses. We will continue to grow and expand the information on this page as it is shared with us. We are available remotely and committed to serving you; please contact us with questions and to share updates as we work together through this pandemic.
Frederick County Parks and Recreation
Staff is posting fun and engaging content to their Facebook page daily including things like line dancing instruction, beginner tennis advice, and even a virtual race series! Check it out: facebook.com/fredcoparksandrec/
United Way Northern Shenandoah Valley
As concerns over COVID-19 continue to grow, so do the financial implications for businesses and employees. People are losing work as businesses close and many families who already live paycheck to paycheck are struggling to make ends meet. United Way NSV and the Valley Assistance Network (VAN) are closely monitoring the developments happening at all levels of government in order to stay up-to-date on resources and assistance available for those who are impacted.
This page will be updated as quickly and frequently as possible. If you have additional information or a change to the current information list, please email email@example.com or call our office at 540-536-1610. Visit unitedwaynsv.org/covid-19-resources
Virginia Medical Reserve Corps is Reporting for Duty
In a pandemic, who better to step up and volunteer than members of the health care profession? And in Virginia, they have — by the thousands.
Hundreds of applications are rolling in daily to the Virginia Medical Reserve Corps.
Become a Volunteer: www.vdh.virginia.gov/mrc/
Food Related Assistance
Company Opens Xfinity WiFi Network Nationally for Free, Offers Unlimited Data for Free, Confirms Its Commitment to Connecting Low-Income Families. Learn about the program here: corporate.comcast.com/covid-19
Shenandoah Valley Electric Coop
Shenandoah Valley Electric Cooperative (SVEC) encourages members to take advantage of their drive-up windows in Staunton and Winchester, as well as other remote payment options including kiosks and drop boxes at all office locations for members’ convenience.
The cooperative asks that members consider using electronic methods for account access at this time. There are multiple ways for members to choose for making payments, including the MySVEC mobile app, SVEC’s online account and payment system (www.svec-online.coop) or phone (1-800-234-7832).
Rappahannock Electric Coop
Although offices are closed, we're still here for you at 1-800-552-3904 or firstname.lastname@example.org. Amid the crisis, electric bills are still due, but we will not disconnect for nonpayment, and related fees will be waived.
Handley Regional Library
Your public library can be a source of trustworthy information and educational resources if you and your family are, in fact, stuck at home. We've compiled all ages materials that are FREE to access from live videos of authors/illustrators sharing their work, homework practice, language learning apps, family yoga videos, streaming platforms, and more.
Here are some local restaurants that are staying open and offering carryout
The Shenandoah Valley Discovery Museum wants to Help
While the museum at 19 W. Cork St. is closed until at least mid-April due to the COVID-19 coronavirus pandemic, its staff is producing light-hearted yet educational videos with suggested activities for families to do together.
The content can be found at www.discoverymuseum.net.