Commissioner of the Revenue's Office Accreditation
Post Date:10/01/2019 10:03 AM
COMMISSIONER OF REVENUE’S OFFICE ACCREDITATION
WINCHESTER, VA, SEPTEMBER 26, 2019:Commissioner Ellen Murphy was honored at the 100th Annual Conference of Commissioners of the Revenue Association of Virginia (CRAV) by becoming one of the first localities in the Commonwealth to be presented with its initial awards of “Accreditation for Continued Excellence.”
CRAV offers a program jointly administered by Weldon Cooper Center for Public Service at the University of Virginia, which identifies criteria both to encourage raising the level of professionalism and to measure such attainment. It provides a means of initially achieving professional recognition as a “Master” including successfully completing mandatory and elective courses as well as service to CRAV and attendance at conferences, seminars, and meetings. There are also specific requirements to achieve annual re-designation as a “Master” thereafter.
The Commissioner’s office has undergone an audit to ensure its compliance of the rigorous 12 standards set forth by CRAV in order to be awarded this Accreditation, including:
The Commissioner attained her designation of Master Commissioner of the Revenue (in 1996) and thus far 11 staff members have achieved their designation of Master Deputy Commissioner of the Revenue.Four additional staff are currently enrolled in the program.This number far exceeds the amount required of a Commissioner’s office.
The Commissioner also has established and implemented the required policies for: assessment methodology, appeals, discovery process, customer service, confidentiality, FOIA, and Standard of Ethics of IAAO.
CRAV President Thomas Blackwell stated that, “Commissioner Murphy has demonstrated a commitment to Frederick County and to good governance. This is an honor that was earned through hard work and leadership and signifies she has met the highest standards of professionalism as set forth by CRAV. In this, our centennial year, we recognize those commissioners from around the state who have worked to attain Office Accreditation in order to ensure greater accountability and increased uniformity with respect to procedures for all our taxpayers.”
Commissioner Ellen Murphy commented, “My office makes every effort to ensure local assessments are administered in a uniform and equitable manner. I believe my hard-working, steadfast, and enthusiastic staff are well-deserving of this Accreditation as they are committed to providing the highest quality of customer service to all citizens of Frederick County.”